Fruit of the Loom

Customer Service Rep Canada

Job Locations CA-ON-Mississauga
Category
Customer Service
Position Type
Regular Full-Time

Position Summary

The Customer Service Representative is responsible for receiving orders and routine inquiries from internal and external customers via email, phone, EDI or fax.  Processes orders, compiles necessary research, checks inventory/stock and reviews order inquiries.  Uses Customer Service skills to communicate professionally, clearly and promptly.  Accountable for all aspects of order entry and customer follow-up.

Specific Responsibilities

Receive and process orders in a timely manner. Acknowledge order and process in the system within 1-2 hours of receipt. Complete appropriate follow-up with customer and Sales team.

Effectively communicate with customers by composing accurate and prompt replies to inquiries.  Handle difficult or sensitive customer issues in a polite and tactful manner.

Work with Manager or Senior CSR for assistance and training, as required.

Monitor customer operations websites. Distribute information updates through appropriate channels of the company. 

Collect data and contribute to daily/weekly/monthly reports to monitor customer activity.

Minimum Qualifications

  • High school diploma or equivalent; post-secondary diploma preferred
  • Excellent telephone and email communication skills
  • Strong data entry skills and attention to detail with high level of accuracy
  • Strong Microsoft Office skills and capacity to learn and master company system applications, including Oracle, PkMS, Customer Portals (i.e. SPS Commerce, Retail Link, Vendor Central, B2B Portals), Salesforce, internal reporting tools, etc.

Minimum Job Experience Required

2+ years of Customer Service work experience.

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